Shipping policy

Our order processing time (time from when the order is placed to when it leaves) depends on products and quantity ordered, as well as the volume of orders currently being filled, and on your selected shipping method. If you need an order by a certain date, please contact us before placing your order.

Orders are processed and shipped Monday-Friday only (excluding holidays).  **Please note that orders $150+ may require a signature upon delivery, regardless of the shipping method selected.** All printed items require 3-4 business days to process. All items that are marked as hand painted require 6-8 business days to process. Any item marked as handmade requires 10-12 business days to process. 

 

**ALL SHIPPING TIME FRAMES MAY VARY BASED ON VOLUME OF ORDERS CURRENTLY BEING FILLED.**

Insurance

Insurance is available for purchase during checkout and is required on packages $150 and over. 

If the tracking number shows UPS Mail Innovations, USPS, or FedEx have received and processed the package, we can no longer take responsibility for your package if it does not have insurance. 

In the event of an order being lost after shipment, insured orders will be replaced without cost to the customer, customers will have the option of replacing uninsured orders at 50% of the order amount plus shipping. 

Order Tracking

You will receive an email notification when your shipping label has been created. Packages are only sent out on Tuesdays and Fridays.

You may view the status of your order and track your order directly on our website by logging into your account or directly on the courier's website (UPS.com, USPS.com, or FedEx.com).